Motion & Video · Web & Digital
Intercom: rebuilding product animations from Figma for smaller files and faster changes
Rive’s 2024 story says Intercom’s motion designer moved from After Effects and Lottie to Rive and halved file sizes.
Done withRRiveFFigmaAAAdobe After Effects
Reported by Rive
WHAT THEY DID
Intercom’s creative studio now designs in Figma, exports SVGs (unchecking “Outline text” to keep files small), animates in Rive and connects the animation to the site, replacing an After Effects pre-comp and rendering process that kept pulling in engineers. All existing animations were recreated.
HOW IT WENT
The story reports process time at 20% of before and halved file sizes, for example 1.49 MB to 831 KB on one animation, and four animations shipped in a day.
WORTH KNOWING
Vendor-published; the file-size figures cover two animations. The team first held off switching because learning a new tool could have put a launch deadline at risk.
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Source: Valerie Veteto · Rive · Aug 5, 2024Open as a page
About this source
Type: Vendor customer story · Company claim · Older example, not a recent development
- Intercom’s product animation evolution: embracing Rive
Valerie Veteto · Rive · Published Aug 5, 2024 · Checked Oct 20, 2026
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Access: Page text was read during research.
Source check: Spot-checked by the 4TC build team on Oct 20, 2026. Re-read on 2026-10-20 for the second research pass. Nobody at 4TC has tested this.
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Added to 4TC Oct 20, 2026 · Last checked Oct 20, 2026
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